Engineers Ireland is committed to continuous improvement. We have a Customer Charter & Complaints Procedure which includes clear standards so that you know what you can expect from us.
At Engineers Ireland, our aim is to promote engineers, engineering and the profession while responding to the changing needs of our customers. More about what we do...
We are totally committed to meeting the needs of our customers in a highly professional, helpful and friendly manner. Engineers Ireland staff will deal with all enquiries equally and in a transparent and non-discriminatory basis. If you require any assistance to help us process your query please advise us.
We have many customers (e.g. Government, employers, colleges and schools etc.) but as a membership body we recognise the unique importance of every one of our individual members.
We will: be polite and friendly, communicating in an open, honest and clear way.
We will: attend to you promptly at our office where an appointment has been mutually agreed in advance.
We will: ensure you can identify us through our Engineers Ireland staff member badge.
We will: answer the phone promptly, stating our name clearly.
We will: transfer you no more than once when handling a call coming through from reception. If this is not possible we will take your name and full contact details and revert back to you with the information you required.
We will: respond within 2 working days to voicemails received.
We will: acknowledge all written correspondence requiring a response, including e-mails, within 3 working days.
We will: provide a response, including contact details, to all written correspondence, where required, within 10 working days.
We welcome all ideas and comments. Please provide your full contact details on all correspondence.
While we will always strive to do our best, we recognise that there will be occasions where we fail, in spite of our best efforts. We welcome complaints as they allow us to learn and to do better. If you have a complaint please let us know in writing to firstname.lastname@example.org marked ‘Complaint’.
We will ensure that:
T: +353 1 665 1300
T: +353 1 665 1334
Our website is www.engineersireland.ie
Our postal address is:
22 Clyde Road,
Please note our office hours are 9am to 1pm and 2pm to 5pm, Monday to Friday, excluding Bank Holidays etc.
*There is a separate complaints process regarding conduct of a member of Engineers Ireland.