Advanced Communication Skills - 50% OFF SUMMER SPECIAL
This one day workshop is designed for experienced middle management engineering professionals, to equip them to conduct informal, impromptu presentations using advanced communication and meeting skills.
This workshop develops the participants’ communication skills in meetings, during informal presentations such as project updates and when facing challenging situations. It improves their ability to project their organisation professionally and credibly, question and listen to client needs and address such needs flexibly. In addition, it focuses on the ability to deal with questions and objections and influence/persuade the audience towards making a positive decision during presentations. Supported by exercises, role plays, case studies and discussion, active participation is achieved.
By the end of the workshop, participants will be able to:
Verbally communicate with clients and consultant professionals in a concise and client focused way.
Undertake impromptu technical presentations professionally while attempting to influence the outcome positively.
Demonstrate the ability to handle difficult situations and people using a calm approach and a commanding presence.
• Buy in
• Introductions, needs and expectations
• Course objectives
Verbal and Non-verbal Communication with clients and consulting professionals
• Who is the customer/client?
• What are their needs?
• Verbal skills to address these needs
• Communicating with angry or dissatisfied customers
• Interpreting and responding to non-verbal communication
• Professional projection at the meeting
• Leading meetings productively
Presentation Skills leading to Positive Commitment
• Impromptu presentations (progress reviews)
• Building credibility (thinking on your feet)
• Influencing and persuading an audience
• Handling questions and objections
• Professional delivery of technical information
Who should attend
Junior and middle management engineers with 3-6 years experience.
Penny Withey has been in HR and training since 1984. She has been delivering training in Ireland for the last eight years. Her focus in Ireland has been mainly in the delivery of non-technical skills to all levels of staff from senior managers to graduates.
Penny has delivered relationship building and presentation skills courses in third level education (Smurfit, UCD, DCU, Trinity and DIT), civil service departments (DPP, Transport, Agriculture), health services, private sector companies, enterprise boards and skillnets. She holds a MSc (Training and Performance Management), BA (Economics and Psychology), IPM Diploma in Training (Equivalent to CIPD), Post Graduate Diploma in Industrial Relations and FETAC Train the Trainer (Level 6).