Workplace & Facilities Management - IWFM Level 4

Organisation profile

An Independent Facilities Management Training & Consultancy Company. The Training courses are designed to meet the needs of all progressive and forward thinking organisations who require training for their FM teams whether they be in house or external service providers. The training is geared to provide concentrated practical advice that can be put to immediate use in the workplace. The tutoring team boasts some of the most experienced and senior practitioners of Facilities Management in Ireland

Training aim

This is a course designed to enhance the knowledge and skills of the Facilities Manager with particular emphasis on the strategic perspective of service delivery.

Learning objectives

The focus is on enabling Facilities Managers to communicate effectively with Senior Management and develop and build effective relationships with suppliers, customers and the FM Team. It consists of tutorial delivery combined with a series of workshops for each element of the course. This is coupled with regular interaction between the tutors and the delegates.

Course outline

Strategic Facilities Management –  developing  plans for FM delivery, Change Management – Guiding and leading the FM team, Presentations Skills –  developing the necessary skills in delivering content and communicating effectively, Strategic Procurement – Demand management and value engineering.  Customer Relations – Delivering exceptional service. Team Building - How to build an effective Team 

Trainer's profile

Pat Gaughan has been involved in the Facilities Management profession for over twenty-five years at Director level, working with both Irish and International clients across EMEA. His past experience in developing strategic focus, delivering global operations and managing high performance teams enables him to have an insight into the needs and requirements of the Facilities Management Sector. Pat is also a founder & former Chair of IWFM Ireland.

Course duration

9 Units over 10 Days spread over eight months. 

Assessment & certification

IWFM Accredited  Award, Certificate or Diploma.

Who should attend

Those who want to develop a  tactical & strategic approach to delivering FM. It is suitable for Managers who are already engaged at a Senior level or who are looking to move up to the next Level.  


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