Irish engineering consultancy, ESB International, has announced that it has won a €750,000, 18-month contract with Tanzania Electric Supply Company Limited (TANESCO). The contract, which was won through an open and competitive tendering process, will see ESB International provide consultancy services for the design and implementation of TANESCO’s centralised customer contact centre in Dar es Salaam, Tanzania. The contract is funded by the World Bank under its Tanzania Energy Development and Access Project (TEDAP) programme. The TEDAP World Bank programme was launched to improve the quality and efficiency of the electricity service provision in Tanzania, and to establish a sustainable basis for energy access expansion and renewable energy development in the country. Commenting on the contract Ollie Brogan, managing director of ESB International said winning the contract reflected the “depth of expertise” ESB International had, which increasingly put the engineering consultancy arm of ESB in a good position to win business in highly competitive world markets. “This contract will demonstrate our in-depth knowledge of electricity utility operations and of leveraging state-of-the-art IT and telecoms technology to support an efficient and more enhanced customer service offering,” he added. Eng. Ms. Sophia Mgonja, the acting deputy MD – distribution & customer service of TANESCO, said she anticipated tapping into ESB International’s contact-centre expertise to help to manage the company’s business and continue to improve its performance over the coming 18 months. “The broad objectives of this project are to improve the quality and standards of service in order to enhance TANESCO’s customer relations and improve its revenue collection,” she added. This follows other major projects won by ESB International in Tanzania. In 2008, ESB International won an international competitive tender to provide energy sector consultancy services over a five-year period to the Millennium Challenge Account Tanzania (MCA-T). The $200 million Energy Project, which was wholly funded by the US Government through MCA-T, aimed at guaranteeing the long-term development of power generation and transmission networks in Tanzania for future generations.