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IBEC/DIT Managing People Programme (4 Days)

  • Date(s)
    Thursday 14, Friday 15, and Thursday 21, Friday 22 February 2019.
  • Time(s)
    9:00 AM - 5:00 PM
  • Venue
    Ibec, 84/86 Lower Baggot Street, Dublin 2, Ireland
  • Fee

    Engineers Ireland members avail of the IBEC member rate.

    Members: €1,900
    Non-Members: €2,100

    NOTE: You can only book online using credit or debit card details.  If your preferred method of payment is by invoice / purchase order / bank transfer / other, please contact the CPD Training Team on 01-6651305, or email to secure a place.

  • CPD Credit
    28 hours   C3

Course Overview

The primary objective of Ibec’s Managing People Programme is to enable front-line managers to make a more effective contribution to the organisation by developing core skills central to managing people at work.

Learning Outcomes

On completion of this programme, participants will be able to:

  • Understand and appreciate the full extent and importance of your role in managing people
  • Improve your interpersonal skills to enable you to deal more effectively with people at all levels within the organisation and act with greater confidence
  • Acquire the key tools for managing people through a practical approach to skills development in such areas as motivation, managing problem behaviours, counselling, assertiveness and negotiations.
  • Develop an appreciation of grievance and disciplinary procedures and improve your effectiveness in handling issues in these areas.
  • Gain an overview of the key areas of employment legislation and become more confident when dealing with queries in relation to these.

Course Content

  • Leadership
  • Managing Performance
  • Communication
  • Interpersonal skills
  • Employment Legislation
  • Negotiation
  • Grievances
  • Industrial Relations Institutions
  • Giving Feedback and Managing Problem People
  • Motivation
  • Discipline and Dismissals
  • Counselling and Coaching
  • Employment of Staff
  • Conflict Resolution


Ibec has designed this programme to suit the needs of front-line managers within organisations. All presenters on the programme are practitioners who deal with a variety of real life situations on a daily basis. Participants are encouraged to express their views and experiences. Case studies and exercises are going to be used to ensure a real and practical understanding of each subject. Participants will practise all techniques taught on the programme.

Who should attend

Front-line managers, supervisors, and those preparing for promotion into a managerial role.

Course Schedule

Day 1

Day 2
Introductions leadership
  • Styles of leadership
  • Your style
  • Situational leadership
  • Managing performance
  • Your personal style
  • Get your message across
Interpersonal skills
  • What are the skills?
  • Listening, body language, questioning
  • Developing key skills
Employment Legislation
  • An overview
  • Implications for managers
  • Preparing for negotiations
  • Skills development
  • Practice/ role play
  • Good practice
  • Fair procedures
  • Handling grievances
Industrial Relations Institutions
  • What they are – how they work

Day 3

Day 4

Giving Feedback/Managing problem people
  • Understanding behavior
  • Feedback techniques
  • Key motivators/de-motivators
  • A practical approach
  • Action planning
  • Case examples
Discipline and Dismissals
  • Practice and procedures
  • Handling disciplinary matters
  • Main provisions
  • Implications
Counselling & Coaching
  • What is involved?
  • Developing key skills
Employment of staff
  • Stages in the process
  • Interviewing behavioral approach practice
  • Recognising and distinguishing
  • between assertive, aggressive and non-assertive behavior
  • How to become more assertive
Conflict resolution
  • Handling conflict
  • Your style
  • Techniques for dealing with conflict


Make a Booking

14 February 2019




For a select list of the IBEC Mangement Skills and Development Training courses available, please click here.


Confirmation is subject to event fee being finalised. Cancellation fees calculated at 50% of the estimated total bill will be charge for confirmed bookings cancelled less than 5 working days prior to the date of the planned event. A replacement person can attend instead. Cancellations made the day prior to an event will be charged 75% of the total estimated bill. No-shows will be charged the full fee. All cancellations must be confirmed in writing by email. Engineers Ireland will not be liable for any costs in the event of a course being re-scheduled.  This applies, but is not limited, to any travelling, subsistence or consequential expenses incurred by delegates.