Guidelines for making a complaint
Guidelines for making a complaint about the conduct of a member
All members of Engineers Ireland must comply with our Code of Ethics. Members of the public who are dissatisfied with service received from a member of Engineers Ireland may make a formal complaint to the institution.
How to make a formal complaint
Step one
Step two
Upon receiving confirmation that the engineer is a member, a formal letter of complaint should be sent:
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addressed to the Secretary of the Ethics and Disciplinary Board, Engineers Ireland, 22 Clyde Road, Ballsbridge, Dublin 4
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signed by the complainant;
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clearly outlining the circumstances that gave rise to the complaint;
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highlight what clause(s) of our code the member has in your view breached;
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include copies of all relevant supporting documentation;
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detail any prospective or ongoing legal proceedings in relation to the matters raised.
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It should be noted that the complaint in full will be copied to the member concerned for response.
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Engineers Ireland cannot deal with complaints against engineers who are not members of the institution.