What is the one goal that all field service businesses have in common? To increase sales. There are several ways businesses can boost their customer base such as increasing marketing efforts, offering promotions, requesting business reviews and other sales tactics.
However, with technology driving much of what we do, why not take advantage and use software tools to drive sales? From customer relationship management platforms to job management systems, cloud-based software can offer a variety of benefits when it comes to increasing your customer base and ultimately, increasing your sales.
While field service management software is primarily known for its job management features, it can also be used as a sales tool. Here are three ways businesses can use software to increase sales.
Run job profitability reports
Do you know which jobs are costing you more money than you’re making? Profit/Loss Job reports can show you what your business spends on materials and resources for each job, as well as your gross and net profit or loss.
When you have a greater understanding of which jobs or projects are most profitable, you can concentrate your efforts on work which will generate more profits and increase your sales.
Empower your field staff to make sales on site
In some cases, your field staff interact with customers more than anyone else at your business. You can take advantage of the relationship your field staff have with customers by providing them with tools to quote for additional services and other upsells while at a job site.
For example, the Quote & Sales feature in simPRO Mobile enables your field staff to present professional quotes, invoice customers and collect payment all from a tablet or mobile device.
Cost jobs with greater accuracy to improve bidding
Some job management platforms like simPRO allow you to break down your jobs and projects into cost centres within the system. The organised cost centres, and the increased visibility into how much time and resources it takes to complete your jobs and projects, helps you cost your jobs more accurately and, in turn, generate more accurate bids.
As a complete end-to-end solution, simPRO includes reporting tools, mobile quoting and job costing features. These features are a small piece of the full puzzle that makes simPRO such an efficient field service management software platform.
Visit simprogroup.com to learn more about how simPRO can help you increase sales, improve operational efficiency and grow your field service business.
Author: Stephen Goodall, simPRO Business Development Manager. Based in Belfast, he is passionate about helping local field service businesses find a solution to their challenges so they can achieve success. M: +44 7947 900 486. E: firstname.lastname@example.org
simPRO is a cloud-based job management software solution for service, project and maintenance contractors. Learn more.