Enclude, Europe’s biggest technology charity, has developed and implemented client management solutions for nearly 10% all staffed Irish charities, including those in the addiction, homelessness, family support, mental health and suicide sectors.
Irish society has complex issues and problems. Every day, the news tells us stories of those who suffer from societal failure: addiction, homelessness, domestic violence, lack of services for disabled people, poor mental health services.
As engineers, we know that a quick fix approach never solves complex problems. So how can we, as engineers, help the charity sector?
The answer is simply by doing what we do best – a systems approach to problem solving. Enclude’s success, over 11 years, is grounded in strong systems engineering approach/skillsets and an engagement model which recognises that the societal problems our charities are trying to solve are complex and require multi-faceted and interdisciplinary responses.
The greatest gift that technology companies give to charities is access to the technology. Enclude, though its technology donations programme, helps Irish charities and non-profits access millions of euro’s worth of technology donations from global technology companies. The fair market value of these donation to Irish charities has been €55 million over 11 years. Donors include Microsoft, Google, Salesforce.org, Symantec, Ireland’s AccountsIQ, CISCO, AWS and Adobe.
Microsoft give access to desktop software, service software and its Office 365 services at no cost. Google donates Google Apps for Work, and makes grants of over €100k per organisation available for Google AdWords.
Salesforce.org, the social enterprise of Salesforce.com, provides 10 enterprise licenses of its cloud CRM free to every registered charity. This donation was key to the success of eCASS co-design strategy. Enclude, with Quality Matters, a charity the specialises in best practice in addiction services, and multiple on-the-ground addiction services, used this donated software as the platform for the co-designed eCASS solution.
Enclude engineering staff knew little to nothing about addiction when we started 11 years ago. However, we discovered that by partnering with those who deeply understood the services we could create a new dynamic – a co-design approach involving engineers and service delivery experts to form a dynamic we now call iAlliance.