Apollo Root Cause Analysis Methodology - Facilitator


Organisation Profile

The goal at Pro-Reliability Solutions is to help companies reach their potential and improve their operational performance with a deep focus on Asset Reliability.  We do this by providing Asset Management, Maintenance and Reliability Engineering Consulting and Training services that are defined within our framework for achieving Reliability success. This framework is called ReliabilityFocus™. ReliabilityFocus™ provides a reliability culture transformation road map based on your assessed gaps to potential, supported by a variety of integrated modules, programs, tools and learning experiences that can be customised to suit your reliability journey needs. Pro-Reliability Solutions is an official training partner and provider of the Apollo Root Cause Analysis™ (RCA) methodology and RC Pro® / RealityCharting® software.

Training Aim

The aim of this two-day workshop is to provide the knowledge and skills necessary to facilitate effective problem analysis. Students gain a working knowledge of the Apollo RCA™ way of thinking, an understanding of fundamental problem-solving processes and how to facilitate an effective investigation. All attendees of the two-day facilitator training course receive an electronic course manual and a subscription to the online reality charting software RC Prio® for 12 months, as well as a certificate of completion.

Learning Objectives

Students will learn how to:

- Avoid ineffective problem-solving.

- Differentiate between issue resolution and issue elimination and prevention.

- Clearly define any Problem.

- Develop a Cause and Effect Chart using:

- RC Pro®/RealityCharting® software or

- Sticky Notes and Pen.

- Identify Effective Solutions.

- Gather evidence or data to support their analysis.

- Develop and Implement an Action Plan.

- Facilitate a Root Cause Analysis team.

The workshop will enforce the concept that root cause analysis is a team-based event, and it is critical to include in the analysis a cross-functional team.  And most importantly it enforces that we are trying to seek effective solutions not placing blame to help prevent reoccurring problems.

Course outline

Subject Area: Provides Advanced Knowledge and Skills in Continuous Improvement and Root Cause Analysis.

Duration: Two (2) Days - Classroom-based

Number of Students: Up to 15 Max.

Pre-requisites: None

Trainer's profile 

The training will be delivered by Gary Tyne, CRL, CMRP (Director of Pro-Reliability Solutions Ltd)

Gary boasts an extensive 33 year-career in the maintenance and reliability field.  Beginning as an apprentice maintenance technician with Imperial Chemical Industries (ICI) UK, Gary was seconded to the ICI Manufacturing Technology group where he became trained in reliability centered maintenance, root cause analysis and total productive manufacturing techniques. Gary left ICI after 15 years and emigrated to New Zealand where he became a site reliability engineer at Shell Todd Oil Services in Kapuni. Gary spent three years on site at Shell Kapuni and developed the facilities optimised maintenance program for all site assets. He was also appointed site Apollo RCA Champion. This was followed by five years in Australia with an engineering consulting company, whom he joined in 2003.

In 2009 Gary returned to the UK, were he spent two years with Syngenta as a site reliability engineer. Here he implemented the Apollo Root Cause Analysis process and utilised the Isograph AWB software for reliability improvement and facilitated studies both in the UK and Switzerland. Following his time at Syngenta, Gary returned to consulting with Rockwell Automation and assisted in the development and global roll out of the Rockwell Automation Strategic Maintenance program. Gary later re-joined the Australian consulting company, starting their European operations in 2011, growing the team and customer base across Europe, the Middle East and Africa.

In 2018, Gary made the decision to start his own company and is now the Director, Trainer and Facilitator of Pro-Reliability Solutions (PRS). PRS has offices in both UK and Ireland.

Gary has delivered various reliability studies, root cause analysis investigations, and maintenance and reliability training courses around the world. These are within numerous industry verticals such as oil and gas, pharmaceutical, food and beverage, chemical, automotive, and general manufacturing companies based both in the UK and overseas.  Gary is an approved and certified Apollo Root Cause Analysis™ Trainer.

Course duration

Two (2) Days

Assessment & certification

Students will receive a certificate of completion upon successful conclusion of the training course.  Successful completion of the Apollo RCA Facilitators training course is a prerequisite to becoming an "accredited" Apollo Root Cause Analysis™ Investigator or Facilitator. The accreditation courses are available from and are underwritten by Appolonian Publications LLC, proprietors of the Apollo Root Cause Analysis™ Methodology.

Who should attend

- All individuals, who lead, facilitate, or get asked to lead Root Cause Analysis investigations

- Not limited to shop floor personal, engineers, technicians, or mechanics, facilitators, and incident investigators.

- Applies to all functions, disciplines, and organizations.

- Essentially all personnel from all levels who can contribute to the solution of problems that arise in the company's operations, including Management, Engineering, Technical and Administrative staff. and operatives.