Engineers Ireland is committed to continuous improvement. Our customer charter and complaints procedure includes clear standards, so that you know what you can expect from us.
We are totally committed to meeting the needs of our customers in a professional, helpful and friendly manner. Our employees will deal with all enquiries equally and in a transparent and non-discriminatory way. If you need any assistance to help us process your query please let us know.
We have many customers (e.g. members, Government, employers, colleges, schools and so on) but as a membership body we recognise the importance of every one of our individual members.
While we will always strive to do our best, we recognise that there will be occasions where we fail, in spite of our best efforts. We welcome complaints as they allow us to learn and to do better. If you have a complaint please let us know in writing to firstname.lastname@example.org marked ‘Complaint’.
We will ensure that