Course Overview
Tacit knowledge capture and sharing is one of the biggest challenges faced within organisations – this contributes to the organisational memory of a company and without this, Organisational Capability and Operational Excellence (OpEx) can be difficult to achieve and implement.
For a company the ability to solve problems fast and innovate wisely enables success in an ever-changing business landscape (further complicated by AI, Machine Learning and remote working). A robust KM culture supported by custom frameworks and tools reduces risk by ensuring an organisations intellectual assets are documented, shared and monetised.
“Knowledge Management leverages collective wisdom to increase responsiveness and innovation” (Frappalo 2006)
Course Aim
The ability to manage knowledge is becoming increasingly important in todays knowledge economy with the creation and diffusion of knowledge being critical factors in a company’s competitiveness. Much of an organisation’s knowledge is the intellectual capital or assets that contribute to the wealth of the company.
With much of this knowledge being Tacit (in people heads) it supports the premise that a company’s primary asset is its people.
This course will support leaders in designing and implementing Knowledge Management Programs (and Pilots) to ensure this Tacit knowledge is captured and disseminated throughout the organisation – thereby creating strong organisational memory.
Course Programme
The course outline is given here with the workshop designed to be practical where attendees will complete a number of Instructor led exercises both individually and in teams.
1. Knowledge Management – historical context
2. Implementing KM Strategy
3. Choosing a KM Model
4. Designing a KM Framework
5. Why you Professional and Technical Skills Assessments
6. KM Audits
7. Applying KM Tools
8. Measuring KM progress and Business Impact
9. Organizational Learning & Organisational Memory
KM Models focused on include : Nonaka SECI Model & Boisot I-Space Model
Tools covered and applied include : Knowledge Capture Templates (AAR ; Lessons Learned ; PDCA/A3 etc) ; Knowledge Transfer Tools (CoPs ; Peer Learning & Mentorship ; Business Model Canvas ; 9 Windows).
Learning Outcomes/Objectives
Upon successful completion of this course, delegates should be able to:
- Develop a Strategy with a suitable Framework that supports a KM program within their organisation
- Design and implement a Technical & Professional Skills assessment at Core, Advanced and Master Level
- Use the Nonaka SECI Model to tactically support each of the 4 knowledge conversions
- Use industry standard templates to capture tacit and explicate knowledge for future transfer
- Use modified KM scoring matrix (based on “House of Quality” excel matrix) to measure impact and identify gaps.
- Map a “Learning Organisation” for their company/organisation (System Map)
Who Should Attend?
This workshop is designed to support & educate thought leaders from all industries and sectors including Finance, Manufacturing, Construction, Academia and the Public Sector who wish to implement a successful Knowledge Management Program in their organisation.
Trainer Profile
Paul Comiskey
Paul Comiskey has spent over 45 years working in Military, Marine, Academic and Industry Organisations.
He is a qualified Engineer (practicing) and Physicist (MSc) and holds a Lean Six Sigma Black Belt from CAMMS.
He has worked in the USA, Japan, China, the Middle East and Europe as both an Engineer and Manager in the Manufacturing and Construction Sectors.
He has specific experience of implementing KM programs in both FDI and SME companies.
He possesses expertise in Robotics, Semi-conductor Physics, Knowledge Management, Analytical Problem Solving (APS), Inventive Thinking (TRIZ), Systems and Critical Thinking and practices and teaches in Industry and at several Universities in Ireland.